EXPERIENCE
Customer Service representative - HM Revenue and Customs
November 2020 – November 2021
Administered self-employed grant payments to claimants. Working with multiple IT systems and HMRC’s bespoke software packages to assist claimants with question, queries, problem-solving, grant and referral processes. On the job training about security, professional etiquettes, fluent telephony skills, interacting with difficult customers and complex cases.
Leisure Assistant - School Lettings Solutions Ltd
August 2018 – August 2020
The role of Leisure Assistant allowed me to prepare for leisure activities booked by clients and to assist clubs and groups within a sports and leisure environment. My customer service skills are vital in this job role, as new customers and clients visit the school and it is my responsibility to keep high standards and to welcome every client and make sure everything runs smooth.
Events Staff - Badshah Palace Banqueting Hall
March 2016- December 2017
As a key person at the banqueting hall, I had to support customers face to face with weddings, charity and social events. I worked in a busy banqueting hall, thriving under pressure getting tasks done. The job required answering queries, touring the venue and advertising current packages and promotions
Administrative Assitant - RMK Financial Services Ltd
October 2016- September 2017
As an Administrative Assistant, I had the responsibility to arrange appointments and meetings for clients and staff, keeping constant professional communication. I also had the task to organise and send letters and files. This role allowed me to build communication skills through the task of calling clients to gather information for my manager
Community Apprentice - Envision
October 2015- May 2016
I had the opportunity to make a big difference in the community by working as a volunteer. I worked with new refugees that were homeless and needed water, food, clothing and accommodation. This was a community project aimed to help refugees and raise awareness about them and help them have better lives and access to essentials. A basic essential pack was put together that included toiletries, clothing and bags
Supporting Waiter at Hoque Tandoori Takeaway
October 2013- October 2013
I worked as a supporting waiter. The role involved helping take customer orders face to face and over the telephone, processing payments and handling cash. I helped pack the food containers into bags in a high paced environment. I had to maintain a high level of hygiene and cleaning work surfaces and floors
EDUCATION
Birmingham City University
2017-2020
Bachelor of Science with Honours Computer Science
Holte School Sixth Form
2015-2017
BTEC National Diploma in Information Technology
11 A-C GCSE’s including B in Maths and C in English
SKILLS
My skillset is around some of the software packages that I have used.
